Terms & Conditions

This website, the membership, products and any Resources are provided by THE ALLERGY TEAM LIMITED, incorporated and registered in England and Wales with company number 13039724 whose registered office is at C/O We Mind Your Own Business, 39 Long Acre, London, WC2E 9LG (“The Allergy Team”, “we”, “our” or “us”).

The terms “you” or “your” and “yours” in the Terms apply to you as a User.

In order to access membership, products or Resources from The Allergy Team you will need to provide us with some details.  This is to help us tailor the content of our products for you.  You can read more about how we manage this information by reading our Privacy Policy..

As a User you agree that your details may be used to keep you informed of upcoming events and products.  You can unsubscribe at any time using the link at the bottom of the email or by contacting us. For administration reasons, we reserve the right to contact you about your membership, products you have bought, or Resources you use via email.

As a User you confirm that you are legally capable of entering into binding contracts and you are at least 18 years old or, alternatively, over the age of 16 provided you have obtained the consent of your parent or legal guardian.  We reserve the right to terminate your registration if we believe you are under 18 years of age and consent of your parent or legal guardian has not been properly obtained.

Your account is for your personal use only unless otherwise explicitly authorised by your membership and/or licencing arrangements (e.g. as a school or corporate account User).  Your account can be shared with a spouse or co-habitant and no one else, unless otherwise stated.  You are responsible for your account at all times.

We own all intellectual property rights for the content on our website, in our Resources and any other content we produce.  You will not copy any of the material, reproduce it, edit it, repost it, sub-license, assign or otherwise transfer the rights in it to any other person without our express written consent.

Our website and products may contain links to other people’s services or products.  We do not have any legal responsibility for any such third-party products or services.

By signing up as a member (which includes Family Membership, Thriving at School, previously known as Starting Primary School, Managing Allergies and Anaphylaxis in Schools training package, The Allergy Team’s Hub and Schools Allergy Register) with The Allergy Team you are entering into a legal contract with us on these Terms.  Your membership will constitute a subscription-based service, payments for which you must make to The Allergy Team on a monthly or annual basis. Please note that our membership subscription service for schools and corporate clients is offered on an annual basis only. Membership to the Schools Allergy Register is for a minimum period of one year and renews on a one year rolling commitment.

You are legally obligated to pay your subscription payment to The Allergy Team when it is due.  Unless otherwise agreed with us in writing, your subscription will be auto-renewed on a continual basis for the same subscription period you signed up to unless you choose to end your subscription before the renewal date by writing to us at info@theallergyteam.com.

Ending your subscription early (for any reason) does not entitle you to a refund for a partially unused period.  You agree to authorise our payment provider to charge your payment card or service for the relevant amounts as and when payment for the products you have chosen is due.

We reserve the right to change our subscription prices from time to time.  For current members, we will notify you by email at least one month before any change to our subscription prices take effect.  If you do not wish to accept the updated subscription price you should cancel your subscription.  If you do not cancel your subscription, after the one month notice period has passed, the updated subscription price will automatically apply to your subscription on a continuing basis.

School and Corporate members

Please note this sub-section applies to school and corporate members only.

The Resources and Allergy Forum service offered as part of our school and corporate memberships are intended only as an enhancement to existing corporate or school allergy policies and internal training programmes, and it is the responsibility of the school or corporate member to ensure that any information provided in such Resources and through the Allergy Forum service is correctly incorporated into such policies and programmes, and such policies and programmes shall remain the responsibility of corporate and school members at all times during the membership period. Should additional training be requested, this can be purchased separately as a pay-as-you-go product.

Where invited, The Allergy Team visits schools to assess their practice in managing allergies either for an Audit(also known as a Reviewor to see if the school meets Schools Allergy Code criteria and can be awarded a trust mark and join the Schools Allergy Register. Assessments for the Schools Allergy Register can also be carried out online. Any accreditation given to a school following a visit or assessment speaks only to such accreditation having been given as of the date the visit or assessment was conducted. The Allergy Team shall bear no responsibility for, or liability to, any school or other User for any standards required to be maintained as part of the Schools Allergy Register. Any assessment made or approval given for a school to join the Schools Allergy Register is based only on facts and information made available to The Allergy Team as at the date such an assessment or visit was conducted.

While The Allergy Team will make all reasonable attempts to support a school’s application to join the Schools Allergy Register, only schools assessed as meeting the criteria laid out in the Schools Allergy Code will be added to the Schools Allergy Register and receive a trust mark.   Our assessments are rigorous and we work hard with schools to support them to meet the standard required. However, we understand that schools are complex organisations with staff turnover, changes in cohort and budget constraints so we are practical in our approach. Membership of the Schools Allergy Register and permission to display Schools Allergy Register trust mark may be withheld or withdrawn at any time if The Allergy Team considers that a school is not meeting the criteria set out in the Schools Allergy Code. Fees are not refundable in the event that a school does not receive accreditation (including but not limited to where a school’s accreditation is withdrawn) as a result of failing to meet the standards set by the Schools Allergy Code.

As a User, you hereby agree that you will not display any trust mark during any period of time in which you are not a current member of the Schools Allergy Register or in any other manner without the prior approval of The Allergy Team, whether fraudulently or otherwise.

When a school buys a place on our Designated Allergy Lead Course, they will be asked to nominate a delegate. The nominated delegate will receive exclusive access to our resources for one year from the date of purchase. These resources include access to our Learning Portal and Hub which hosts the e-learning modules and resources, tailored Member emails, drop-in sessions and live webinars. Access to these resources is strictly limited to the named delegate. Resources, including training materials and live sessions, must not be shared with or played to other staff members or individuals.

By booking a place on The Allergy Team’s Designated Allergy Lead training, the delegate agrees to complete both parts of the course: the online self-study module before the Live Masterclass. Failure to complete the online self-study in advance will result in the delegate being refused attendance to the live masterclass and they will need to rebook and may incur a fee.

Full payment is due at the time of booking unless otherwise agreed in writing. Places are limited and allocated on a firstcome, firstserved basis. Delegates must have a working camera and microphone to participate in the live masterclass which will be delivered via Microsoft Teams. It is the delegate’s responsibility to ensure their equipment is functional in advance. Failure to meet these requirements may result in that person being removed from the class.

The Live Masterclass will be recorded for monitoring purposes and used internally to improve our services. Microsoft Teams will make it clear that the class is being recorded.

We reserve the right to make reasonable adjustments to course content and delivery to reflect updated best practice or guidance. Our team is committed to providing accurate, up-to-date information throughout this live, interactive class. While we strive for the highest standards, the dynamic nature of best practice means that occasional updates or clarifications may be necessary. We encourage delegates to apply their professional judgement when implementing guidance in their school setting, as individual circumstances may vary.

Certificates and pins are valid for one year from the Live Masterclass and renewal will require completing our refresher training. Purchasing the renewal training will extend access to our Learning Portal and Resources.

Where our Designated Allergy Lead Course is accessed through a free place via the School Allergy Register, the Hub and related resources will be available in line with the School Allergy Register subscription. Therefore, access to resources may terminate sooner than the one-year validity period (in line with the School Allergy Register subscription) unless renewed through the School Allergy Register or the Designated Allergy Lead Course separately.

When a school buys a place on our Named Allergy Governor Training, they will be asked to nominate a delegate. The nominated delegate will receive exclusive access to our resources for one year from the date of purchase. These resources include access to our Learning Portal and Hub which hosts the e-learning modules and resources, tailored Member emails, drop-in sessions and live webinars. Access to these resources is strictly limited to the named delegate. Resources, including training materials and live sessions, must not be shared with or played to other staff members or individuals.

By booking a place on The Allergy Team’s Named Allergy Governor Training, the delegate agrees to complete both parts of the course: the online self-study module before the masterclass. The masterclass can be attended live, or delegates can watch a pre-recorded session if available. Failure to complete the online self-study in advance may result in the delegate being refused attendance to the live masterclass and they will need to rebook and may incur a fee.

Full payment is due at the time of booking unless otherwise agreed in writing. Places are limited and allocated on a first‑come, first‑served basis. Delegates must have a working camera and microphone to participate in the live masterclass which will be delivered via Microsoft Teams. It is the delegate’s responsibility to ensure their equipment is functional in advance. Failure to meet these requirements may result in that person being removed from the class.

The Live Masterclass will be recorded for monitoring purposes and used internally to improve our services. It will also be shared in Named Allergy Governor Training for delegates to watch on demand. Microsoft Teams will make it clear that the class is being recorded.

We reserve the right to make reasonable adjustments to course content and delivery to reflect updated best practice or guidance. Our team is committed to providing accurate, up-to-date information throughout this live, interactive class. While we strive for the highest standards, the dynamic nature of best practice means that occasional updates or clarifications may be necessary. We encourage delegates to apply their professional judgement when implementing guidance in their school setting, as individual circumstances may vary.

Certificates are valid for one year from the Live Masterclass and renewal will require completing our refresher training. Purchasing the renewal training will extend access to our Learning Portal and Resources.

The Allergy Team also offers certain products on a standalone basis, which can be purchased separately from our membership packages and subject to separate quotes.

These pay-as-you-go products are offered on and subject to these Terms, with the exception of the sections entitled ‘Members’ and ‘Cancellation’.

We use third-party providers to collect payments from you on our behalf.  Whilst we always endeavour to use trusted third-party providers, security of your information and payments cannot be guaranteed by us.  Under no circumstances will we be liable for any losses incurred or sustained by members who transmit their information by email or through any other unsecured means.

From the day after starting your subscription, you are entitled to a cancellation period of 14 days without giving any reason, following which your payment will be refunded to you.  Please note however, that this cancellation period will end once you have accessed any of The Allergy Team’s content (e.g. Q&As, Resources or other membership content).

After this 14 day period, or if you have accessed any of The Allergy Team’s content, you may cancel at any time by email to us at info@theallergyteam.com but your cancellation will not take effect until the end of the minimum term. For monthly subscribers, your cancellation will take effect upon the last day of the month that follows the month in which we received your notice to cancel your membership.  For annual subscribers the minimum term ends on expiry of the contract year during which you give us notice, provided that you do so at least 30 days before that contract year expires. Schools subscribing to the Schools Allergy Register have a minimum term of one year. Designated Allergy Lead delegates may change their live masterclass booking once, with at least two working days’ notice, at no additional cost. Changes at shorter notice, or further changes, may incur a fee.

Upon termination of your membership with The Allergy Team for use of our products, you will no longer be able to access any of the membership content or display the Schools Allergy Register trust mark unless you renew your membership or purchase new products.

Without affecting any other right or remedy available to us, we may terminate your account with immediate effect should you fail to pay any amount due to The Allergy Team or should you otherwise breach any of these Terms.

We also reserve the right to suspend or terminate your account with immediate effect if any of the information you provide is inaccurate, fraudulent or misleading.  The Allergy Team may also suspend or terminate your account should anyone on your behalf act inappropriately to a member of The Allergy Team staff, one of our experts or another member.  This includes any breach of privacy.

If we suspend your account you will not be able to access content on our website or our products during the period of the suspension.  If we terminate your account you will no longer be able to access any of The Allergy Team’s content.

We reserve the right to terminate this contract at any time without cause.  If this occurs, we will refund in full any fees already paid which relate to the period after termination.

We will comply with all applicable requirements of applicable Data Protection Laws in respect of the information you provide to us. Please see our privacy policy for further information.

This information applies to features of our website which are accessible to schools and corporate members only (which require you to log in).

The Allergy Team uses artificial intelligence (“AI”) technology in certain functions of our website to support Users in accessing information and our review of information provided to The Allergy Team by you in a timely manner. These are powered by combination of technologies and third-party services. Further information on this AI technology is provided below.

The Allergy Team may introduce new AI functions from time to time.

The Allergy Team use cloud storage in UK data centres, automation is enabled through DigitalOcean using n8n, and chatbot features are built and managed within the Voiceflow tool (the “AI Features”). These AI Features are supported by OpenAI’s GPT-4o-mini model.

When chatbot features are used, only the text entered by the User is shared with the relevant processing services for the purpose of generating a response. Data is transmitted securely using HTTPS/TLS encryption. OpenAI does not use this information to train its models and retains it only for the duration of processing. Voiceflow also processes data solely to deliver the configured conversational experience and in accordance with its published data handling practices (available here: https://www.voiceflow.com/privacy).

Operational logs and automation workflows created within n8n are held for up to 15 days to support fault resolution and service continuity, after which they are automatically deleted. Voiceflow platform logs are retained in line with its standard operational policies, which are available on request.

The Allergy Team take reasonable measures to maintain the security and reliability of its systems, but cannot accept responsibility for any interruption or error arising from third-party providers, including AWS, DigitalOcean, Voiceflow, or OpenAI.

The AI chatbot is a conversational tool that enables Users to ask questions and receive support Users with practical questions about school procedures, policies, and creating inclusive environments for children with allergies. The chatbot has been trained using The Allergy Team’s expertise and best practice guidance.

The chatbot is not designed for, and must not be used in connection with, any medical emergency, clinical decision-making, or situation requiring urgent medical attention. In any emergency involving an allergic reaction or suspected anaphylaxis, you must follow your established emergency protocols. Do not rely on the chatbot for guidance in such circumstances.

The Allergy Team expressly disclaims any responsibility for actions taken, or not taken, or policy changes in reliance on chatbot responses, particularly in circumstances involving a medical emergency or clinical decision.

Your use of the chatbot is entirely at your own risk, and you acknowledge that the chatbot is not a substitute for any professional,  allergy or medical advice or emergency medical services.

The Allergy Team may use automated reviews for its preliminary assessment of policies and procedures (evidence) uploaded by Users for assessment of their compliance with the Schools Allergy Code developed by The Allergy Team. The Allergy Team will also undertake a human-led review of the automatically generated feedback to ensure accuracy. The Allergy Team will endeavour to complete its review of your evidence promptly.

The Allergy Team’s review of AI-generated responses will only commence once you have fully completed your submission (of all relevant documents) through the tool. It is your responsibility to ensure that all required information, documents, and responses have been provided in full before indicating that your submission is complete. Failure to do so may delay the review and approval of your evidence by The Allergy Team (and your entry into the Schools Allergy Register).

AI Features are provided for general informational and educational purposes only. They are intended solely to provide general information and signposting in relation to allergy management in educational settings. They do not provide professional advice including medical advice, diagnosis, or treatment recommendations. For any clinical questions, health concerns, or decisions relating to the medical care of a child or young person, you must consult a qualified healthcare professional. For specific concerns about school allergy policies, you should contact The Allergy Team directly.

AI Features cannot account for the specific circumstances, context, or needs of individual pupils, staff, or school environments, and you remain solely responsible for assessing and addressing the particular requirements of your setting. You acknowledge and agree that AI-generated responses and assessments are produced by automated systems and may contain errors, omissions, inaccuracies, or outdated information, and that they are not guaranteed to be complete, accurate, or suitable for any particular purpose.

When using AI Features, you agree that you will apply your own professional judgement when providing evidence or uploading documents and in considering any AI-generated content and will not rely solely on such content for any decisions.

You must not upload or enter any evidence or content into AI Features that contains personal data relating to identifiable individuals unless such data has been fully anonymised or redacted, and you are solely responsible for ensuring compliance with applicable data protection laws in relation to any content you upload or enter.

You must not use AI Features for any purpose that is high-risk, unlawful, harmful, or contrary to these Terms, and you will not attempt to circumvent, disable, or interfere with the operation of AI Features or any security measures associated with them.

All intellectual property rights in the AI Features, including the underlying technology, systems, and processes, are owned by or licensed to The Allergy Team. AI-generated responses and assessments are provided for your internal use only in connection with your permitted use of the Platform. You may not reproduce, distribute, or commercially exploit AI-generated content except for your own internal use.

We reserve the right to modify, suspend, or discontinue any AI Feature at any time without prior notice. We will endeavour to provide reasonable notice of significant changes where practicable, but we shall not be liable to you or any third party for any modification, suspension, or discontinuation of AI Features.

Unless we are advised otherwise in writing, by engaging with The Allergy Team you agree that we may use your school’s or organisation’s logo in connection with the Schools Allergy Register and in our marketing materials. This may include use on our website, in presentations, publications, and other promotional content. We will always use logos respectfully and in a way that reflects positively on your organisation.

No party shall use the other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with this agreement.

These Terms will not exclude or limit our liability for (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter that cannot lawfully be excluded under English law.   

The Allergy Team makes no representations, warranties or guarantees of any kind in respect of any Resource, AI Features and/or product made available to you as a User or by any other means,  including that they will be available at all times, free from interruption, or free from defects or errors.

To the maximum extent permitted by law, The Allergy Team expressly excludes all liabilities arising out of or in connection with all such Resources, AI Features and products provided to you . The Allergy Team bears no responsibility for the content or form of any posts made by members and/or third parties on our platforms.

All Resources and/or products which are available to you are provided for general information only and The Allergy Team has taken reasonable steps to ensure such Resources and/or products are accurate at the time they were created or presented. While The Allergy Team endeavours to ensure the Resources it provides are comprehensive, they are not intended to constitute, nor should they be relied upon as, an exhaustive coverage of all relevant and/or potentially relevant legislation and guidance. The Allergy Team accepts no liability for any Resources or products which may become outdated after their creation or presentation, nor for the manner in which the Resources are implemented by you.

The Allergy Team is neither liable for, nor able to prevent, an allergic reaction occurring.

The information provided on this website and our Resources and products is not intended to constitute professional advice (including but not limited to medical, technical, health and safety or legal advice), nor is it intended to be a complete and comprehensive statement of medical or wellbeing information, or to address any specific requirements you may have. You must take appropriate advice on the particular facts and circumstances relevant to you. If you require medical advice, please speak to your GP or other qualified healthcare professional.

If The Allergy Team is prevented, hindered or delayed in or from performing any of its obligations under this agreement by reason of any event outside of our control, we shall not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations.